General Terms and Conditions of Mediadoxx GmbH for the Portal


1.1. In these General Terms and Conditions, the following terms shall have the following meanings, unless the context requires otherwise:

  • 1.1.1.
    "Agreed Collection Location" means the location specified by you (the Passenger) to be collected by the Service Provider as specified in the Details.
  • 1.1.2.
    "Agreed Time" means the date and time at which you (Passenger) must be collected by the Service Provider as described in the Details.
  • 1.1.3.
    "Booking (Reservation)" means the booking (Reservation) made via this Website of a vehicle for the purpose of carrying out Transfer Trips. Reservations can be made for one-way, round trips.
  • 1.1.4.
    "Service Provider" means a service provider, service provider, taxi company, rental car company, private lessor, minibus or bus company where you (the Passenger) make the reservation.
  • 1.1.5.
    "Service Provider GTC" the General Terms and Conditions of the service provider, which regulate the booking (reservation) and (journeys) in addition to these conditions.
  • 1.1.6.
    "Card" means the credit, debit or debit card that you (Passenger) use when making a reservation.
  • 1.1.7.
    "Cash" means the payment you (Passenger) make to the Service Provider and/or its driver for the Fare.
  • 1.1.8.
    "Sepa Direct Debit" means the payment you (Passenger) make by bank transfer to the Service Provider and/or its Driver for the Fare.
  • 1.1.9.
    "Card charges" means the charges incurred by the credit card companies which are used by you (Passenger) to pay for the journey.
  • 1.1.10.
    "Details" means the information that you (the Passenger) must provide when making a Reservation, including the date and time of collection, collection and return address (location) and your (Passenger) personal details.
  • 1.1.11.
    "Fare (Price)" means the fee paid by you (Passenger) for the Offer you (Passenger) accept.
  • 1.1.12.
    "Baggage" means all goods carried in a vehicle that you have booked through this Website.
  • 1.1.13.
    "Trip" means the journey that you (the Passenger) wish to make from the collection address (Location) to the return address (Location) specified by you (the Passenger).
  • 1.1.14.
    "Authorising Authority" means any regional or national authority responsible for authorising the operation of taxi, rental car, minibus or bus companies.
  • 1.1.15.
    "Special Requirements" means any specific requirements that you (the Passenger) have in relation to disabled facilities, the gender of the Driver or otherwise.
  • 1.1.16.
    "Passenger" means any passenger carried in a vehicle booked through this website.
  • 1.1.17.
    "Personal Data" means the information that you (the Passenger) provide about you (the Passenger) in relation to your physical data and your e-mail address (location), telephone number and reservation data.
  • 1.1.18.
    "Offers" means a fixed price offer you (the Passenger) receive through the Website for the journey.
  • 1.1.19.
    "Conditions" means these General Terms and Conditions between and you (passenger).
  • 1.1.20.
    "You (passenger)" means the person who enters details.
  • 1.1.21.
    "Minicar" means a private rental vehicle made available for pre-booked journeys in accordance with the requirements of the competent authorities.
  • 1.1.22.
    The clause headings and any other headings shall be inserted for convenience only and shall not affect the layout of these Conditions.


  • 2.1.
    If you (passenger) book a taxi, a rental car/minicar, a minibus or a coach via this website, you agree to the following conditions as the exclusive basis for this booking (reservation) by ticking "I agree to the general terms and conditions of". If you (passenger) book (reserve) on behalf of another person by clicking on "I agree to the general terms and conditions of", you (passenger) declare that you (passenger) are entitled to accept these general terms and conditions on your behalf.
  • 2.2.
    Deviations from these terms and conditions are only valid if and insofar as they are expressly confirmed in writing by
  • 2.3.
    If a provision of these conditions is declared invalid by the competent court or violates public order or the law, only the relevant provision is invalid, but the rest of these conditions remain in full force and effect. The ineffective provision shall be replaced by a provision that comes closest to the purpose of the parties.
  • 2.4. acts as agent on behalf of the service provider in order to conclude a contract between you (passenger) and the service provider. will never become a party to a contract for the provision of transport services by the service provider for you (passenger). The contract for the provision of transport services is concluded directly between you (passenger) and the service provider. The services are offered only in the name and on account of the service provider at the prices and conditions determined by the service provider.
  • 2.5.
    If you (Passenger) have selected more than one Service Provider to provide (Passenger) Trips to you in the Booking (Reservation), the contract for the provision of the transport service associated with each Trip shall be directly between you (Passenger) and the respective Service Provider you (Passenger) have selected for that Trip in the Booking (Reservation).

3. Preliminary remark

The following provisions govern the relationship between the user (hereinafter referred to as "you") and Mediadoxx GmbH (hereinafter referred to as „ “, „“, „“, „“, „“, „“ or "we").

  • 3.1.
    Legal Relationship between the User and Mediadoxx GmbH or the Driving Service Provider (Service Provider)
  • 3.1.1.
    Administration contract
  • 3.1.2
    We act exclusively as "travel agents" (§§ 651v or § 651w BGB) of the driving services offered on our portal.
  • 3.1.3
    "Driving services" are transport services, as well as mediation taxi, rental car, bus journeys and services of entrepreneurs, rental of motor vehicles and other special services to understand.
  • 3.1.4
    These General Terms and Conditions apply exclusively to the brokerage contract concluded between you and us.
  • 3.1.5
    Our obligations are limited to the mediation of the driving services. In particular, we do not organise our own driving services within the meaning of §§ 651a para. 2 or 651c BGB.
  • 3.1.6
    If there is the possibility to specify special requests during the booking process, these are always non-binding. We will pass these on to the service provider, but cannot guarantee that these wishes will be met.

4. Main contract

  • 4.1.
    The contract concerning the main service (transport contract) is concluded between you and the service provider (service provider) (taxi company, rental car company, bus company; hereinafter referred to as "service provider"). The message transmitted by us following the reservation enquiry merely represents a summary and confirmation of receipt of the binding reservation enquiry.
  • 4.2.
    The contractual relationship regarding the main service is governed by the General Terms and Conditions (Conditions of Carriage), which are specified by the transport service provider (service provider) and which we will bring to your attention during the booking process. Please read these conditions carefully, as they contain contract-relevant information (e.g. terms of payment, rebooking, cancellation, liability regulations, etc.).
  • 4.3.
    The service contract exists between you and the service provider. The terms of the service contract are available in this booking system if you select the vehicle type and enter further relevant information.
  • 4.4. is not a party to the contract between you and the Driving Service Provider and neither party assumes any responsibility or liability (direct or indirect) with respect to the terms of your Driving Service Contract with the Driving Service Provider or any problems arising in connection with the services under the contract or any other problems between you and the Driving Service Provider.
  • 4.5. does not warrant or assume any responsibility with respect to any services or vehicles reserved by a Driving Service Provider. It is the sole responsibility of the Service Providers to provide you with a Vehicle Service that has been booked through this booking system.
  • 4.6. does not accept any responsibility or liability for changes to the general terms and conditions of the driving service providers that are available in this booking system.

5. Privacy policy

  • 5.1. recognizes and considers the importance of a responsible use of personal data collected in this booking system. therefore treats your data with care and takes steps to ensure their security and to ensure that they are only used for our legitimate business purposes.
  • 5.2.
    We must transfer your data to the service providers with whom you have booked a chauffeur service so that they know who you are and when you require a chauffeur service.

6. General Terms and Conditions for the Arrangement of Driving Services

  • 6.1.1.
    Checking and correcting reservation data
  • 6.1.2.
    Before completing the reservation request, check that all data is correct. Our input form provides you with appropriate, effective and accessible technical means to identify and correct input errors prior to submitting your reservation.
  • 6.1.3.
    Unconsidered requests for changes may lead to considerable additional costs for the travel service provider (service provider) (section General Conditions for Rebooking and Cancellation).
  • 6.1.4.
    Please also check the data listed in the confirmation of the reservation enquiry immediately for correctness and completeness and inform us immediately of any deviations from the booking request.

7. Booking order

  • 7.1.
    The order to to procure transport or other individual services is placed via the website of an affiliate/travel office/network partner or via the websites operated by itself. The customer submits a binding reservation order. The order can be placed by the customer in writing, verbally, by telephone or online (by clicking on the "Reserve now" button). The customer is bound to the reservation order until the acceptance or rejection of the order by the driving service provider. The acceptance of the order is declared by the driver service provider by sending the written booking confirmation. The booking confirmation can be sent by post, fax, SMS or e-mail. The contractual obligation of is the proper brokerage of the booked transport service or the individual services. The provision of the booked service as such is not part of the obligation of, but is the obligation of the mediated driving service providers (service providers). In this case, the customer has clicked on the "Reserve now" button in the second screen. This is the legally binding order placed with to arrange a transport or other individual service for the booking party with a specific driving service provider (service provider). The booking party is bound by this reservation order until the user can cancel the reservation 24 hours before the pick-up time. The booking is deemed to have been arranged as soon as the booking confirmation has been sent to the booking party. The booking confirmation can be sent by post, fax, SMS or e-mail.

8. Payment

  • 8.1. is entitled to assert the booking price against the customer in the name of the driving service provider (service provider). assures that it has the authority to collect.
  • 8.2.
    Payments (to drivers) are due on the agreed dates (Pickup date/time) from the driving service provider.
  • 8.3.
    If the driver service provider (service provider) declares that he cannot accept the reservation order, the customer has no claim for damages against or the driver service provider (service provider).

9. Price

  • 9.1. makes every effort to ensure that the prices quoted in this booking system at the time of booking are correct in all material respects. Nevertheless, reserves the right to change the price offered at the time of booking if the price stated is obviously incorrect. endeavors to inform the customer as soon as possible if the price quoted at the time of booking is incorrect.
  • 9.2.
    If a price quoted at the time of reservation is changed, the customer may choose to pay the changed price or have all amounts paid refunded.
  • 9.3.
    The exchange rates used by to display prices in the currency chosen by the customer are regularly updated. The exchange rate used by your credit card may vary depending on the issuer. cannot be held responsible for any difference caused by the exchange rate between the price displayed on and the price charged by your credit card company.

10. Services provided by driving service providers (Service providers)

The scope of the contractual services results from the service description of the driver (service provider) or other service provider as well as from the information referring to this in the booking confirmation. is not obliged to check the information provided by the driving service providers or other service providers and is not liable to a participant/passenger (traveler) for the correctness or completeness of the information provided by their possible contractual partners. is also not liable for spelling mistakes, printing errors or calculation errors in the online offers. points out that the automatic confirmation of a reservation/booking based on the erroneously incorrect entry of data has no effect if the agreed fare deviates noticeably from the actual value of the booked service.

11. Withdrawal (cancellation) by the customer, rebooking

  • 11.1.
    Each participant / passenger (traveler) can withdraw from the booked transport service free of charge up to 24 hours before the pick-up time. Cancellation fees, if any, shall be governed by the General Terms and Conditions of the respective travel service provider (service provider) if cancellation is made within 24 hours prior to the pick-up time of the booked travel service. These cancellation conditions are displayed in the booking form before each booking. Cancellations and rebooking can only be handled via
  • 11.2.
    We do not charge any separate cancellation or rebooking fees.

12. Evaluation of performance

If we give you the opportunity on the website to evaluate brokered services (in particular travel services) or to publish other content, the following provisions shall apply: You agree not to post any content that: is intentionally or negligently untrue; is offensive, threatening, coercive, defamatory, objectionable, glorifies violence and/or pornographic in nature; is racist, incitement to hatred, unconstitutional or/and otherwise punishable/unlawful in nature; violates applicable law, in particular third-party property rights E.g. Copyright, trademark, patent, trademark or ancillary copyrights, personal rights or property rights which he is not entitled to pass on; links or similar information/references contain or are likely to impair the functioning of third-party data processing systems, in particular computers.

You undertake to describe the services to be evaluated as precisely as possible.

13. Limitations of liability

  • 13.1.
    The services of the respective driver and/or service provider are the sole responsibility of the latter. does not provide this service due to the existing mediation relationship with The respective service provider and/or driving service provider is solely liable for the services of the service provider and/or driving service provider. is therefore not liable for the services to be provided by the respective service providers.
  • 13.2.
    Without limiting's liability under the existing travel agency contract with the customer, would like to point out that the information on the services provided by the service providers and/or service providers is based on the information provided to by these service providers and/or service providers.
  • 13.3. shall, however, be liable to the participant for proper mediation within the framework of the due diligence of a prudent businessman.
  • 13.4. is only liable for damages resulting from the violation of contractual or pre-contractual obligations in the event of intent or gross negligence. This limitation does not apply to a) the violation of essential contractual obligations or b) liability due to assumed guarantees or c) personal injury, damage to health or death as a result of the damage.
  • 13.5.
    In the case of slightly negligent breach of contractual obligations, liability is limited to typical and foreseeable damage. In individual cases, liability is limited to the price of the mediated service.
  • 13.6.
    The above limitations of liability also apply to the personal liability of employees, legal representatives and vicarious agents.
  • 13.7.
    Limitation of liability - The limitation of liability is based on the statutory provisions.